FAQ

1. Could I find a dealer at local?

Yes :
Please contact Ken or Felix at Wanted Trading for any advice you may need on our products or installation.

You are welcome to visit Wanted Trading's showroom warehouse at  7 / 114 Canterbury Rd Kilsyth Sth Victoria 3137.

Phone office Monday to Friday 9.00am to 4.30pm on  03 97617311.
Ken on 0418382745
Felix on 0438419320 .

2. Is Origin tower easy to install?

Yes, usually 2 people could do the job easily. Installation-Guide

3. How tall is the tower?

The height of Elevate tower is adjustable between 49” to 55”, Catapult tower and Propel tower is around 53” tall.

4. Will Reborn wakeboard tower fit my boat?

All Reborn wakeboard towers are universal, Elevate tower could fit boat up to 100” wide, Catapult and Propel tower could fit tower up to 108” wide.
Please feel free to contact us if you have any questions.

5. What material is the tower made from?

The tower is built with 6063 T6 aluminum tube, which is the best fit material for this structure.

6. Will Reborn wakeboard racks fit my tower tube?

Reborn wakeboard racks can fit 1 3/4”, 1 7/8”, 2”, 2 1/4”, 2 3/8” and 2 1/2”” tube.

7. Do Reborn products selling to global?

Yes, but for purchases out of US and Canada we don’t accept returns unless quality issue.

8. What is the average handling time ?

We always ship your order within 2 business days from the date we receive your payment.

9. Which carrier do you use to ship?

We ship by UPS ground, it usually takes 3-5 business days to arrive.

10. What kind of payment do you accept?

PayPal or credit card.

11. What should I do if I am dissatisfied with the products or the product doesn’t fit my boat?

We can refund your purchase price within 15days of the date you receive your order.
Return freight at buyers expense.

12. Can I get a continuous after sales service in future?

For most brands supplied out of US, it is always a headache to get replacement spares when you need to repair your tower, we keep all common spares in stock I our warehouse, we supply free replacement for damages during transportation or quality issues. However we cannot cover the cost you paid to the third party to replace the parts, and all Dolphin products are priced based on this policy.
For any spares lost or destroyed by comsumers we will offer the spares at cost price + postage. You can find the spares in the menu of accessories or contact us for advice.

13. May I use a wakeboard tower for playing tubes or water skiing?

No. You cannot use a wakeboard tower for playing tubes or water skiing. You can read the same warning on all brands of wakeboard tower manufacturers. The strength created by a tube or a water skier is much higher than a wakeboarder. The overload can damage the tower Irreversibly. Somtimes you cannot see the damage right away, but it will come out to break the tower or result an accident when you use the tower later.

14. Is aluminum 6061-T6 better than 6063-T6?

We use both aluminum 6061-T6 and 6063-T6 for our products. 6061-T6 is used for milling parts such as racks and tower brackets, and 6063-T6 is usde for tower tubes, because 6063 works better for bending and will minimize break problem. Through the 20 years experience in manufacturing boat towers, we can guarantee you that 6063 is the best material for curved towers. 

Most tower brands declare that they use 6061 but they actually use 6063 instead. We are just telling a truth as a factory outlet brand.